FAQs
Explore common questions about herbs, our products, and their use.
About Highlands Food and Drug
Highlands Food and Drug was founded in 19XX by Pharm. Xxxx Xxxxx, a pioneer in herbal medicine and ethnobotany. The company has been offering natural herbal remedies for over XY years.
Our headquarters and manufacturing facility is located in Lagos, Nigeria. We source our herbs from small organic farms across Nigeria.
We adhere to Good Herbal Practices (GHP) and rigorous quality control standards at every stage of the sourcing and production process. All our products undergo extensive laboratory testing for potency, purity, and safety.
Yes, all the herbs used in our formulations are certified organic and ethically wildcrafted without pesticides or chemicals. We partner with fair-trade growers dedicated to sustainability.
Using Our Products
Dosing depends on the product and health needs. Please follow the usage instructions on the label or consult our customer care team.
Most of our formulations can be taken 1-2 times daily preferably with food. The ideal timing depends on the herbs and your wellness goals. Check with our team.
Our products are generally safe when used as directed. But please consult your physician if taking prescription medicines to avoid potential interactions. Discontinue use if any discomfort occurs.
We offer discounted trial kits so new customers can sample select products before purchasing. Contact us to learn more about this offering.
Subscriptions
Yes, we offer subscription delivery options to save up to 20% off regular pricing. You can schedule regular monthly or bi-monthly deliveries of your favorite products.
Just select the subscription option when placing your order online. Alternatively, contact our team for assistance signing up over the phone or via email.
Absolutely, you can pick your preferred delivery frequency, products, and quantities. Reach out to our team to make any changes or update your plan.
Yes, you can pause, modify, or cancel your subscription anytime by contacting our customer service department.
Shipping
We ship to over 40 countries worldwide. Orders are shipped from our facility in Nigeria via reliable couriers.
Shipping fees start at N5,000 for Nigeria. Free shipping is offered on orders over N20,000 within Lagos and over 100,000 for other states in Nigeria.
For other countries, please reach out to our customer service team for more details.
Domestic orders take 2-5 days, other African countries take 5-10 days, and international shipments take 5-15 days on average depending on customs.
You will receive a shipment tracking ID via email to monitor your package once it ships out. Contact us if you need help tracking an order.
Returns
If you are unsatisfied with any product, you can return it for a full refund or exchange within 30 days of purchase. Just contact us to initiate a return.
Email [email protected] or call 012932213 We will provide instructions for returning the product to our facility for a refund or exchange.
Yes, you will cover the shipping cost.
You will receive your refund within 3-5 business days of us receiving the returned product at our facility.
Please reach out if you have any other questions! Our customer care team is available Mon-Fri 9am-5pm (WAT) to assist you.